Privacy policy

Last updated: March 27, 2026

The Robin’s Whisper operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Robin’s Whisper is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, address, billing/shipping address, phone number, email
  • Financial information: payment details, transaction data (processed securely via Shopify)
  • Account information: username, password, preferences
  • Transaction data: purchases, returns, cart activity
  • Communications: messages sent to us
  • Device data: IP address, browser, device identifiers
  • Usage data: how you interact with our website

How We Collect Your Information

We collect information:

  • Directly from you (orders, forms, messages)
  • Automatically (cookies, tracking technologies)
  • From service providers (e.g. payment processors, shipping partners)
  • From third-party partners

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Manage your account
  • Improve website functionality and user experience
  • Send updates, offers, and marketing (you can opt out anytime)
  • Prevent fraud and maintain security
  • Comply with legal obligations

We process your personal data under lawful bases including contract, legal obligation, and legitimate interests, in accordance with UK GDPR.

Cookies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Analyse website traffic
  • Personalise content and advertising

You can control cookies through your browser settings.

How We Share Your Information

We may share your data with:

  • Shopify (store platform and infrastructure)
  • Payment providers and shipping services
  • IT, analytics, and support providers
  • Marketing partners (where applicable)

We may also share data:

  • To comply with legal requirements
  • To protect our rights
  • In the event of a business transfer

Relationship with Shopify

Our store is hosted by Shopify, which processes your data to provide and improve the Services.

Learn more:
https://privacy.shopify.com/en
https://privacy.shopify.com/en/data-subject-request

Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children.
We do not knowingly collect personal data from individuals under 16.

Data Security & Retention

We take reasonable steps to protect your data.
However, no method of transmission is 100% secure.

We retain your data only as long as necessary for:

  • providing services
  • legal obligations
  • resolving disputes

⚖️ Your Rights (UK & EU)

You may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data transfer (portability)
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 therobinswhisper@gmail.com

You may also lodge a complaint with your local data protection authority.

International Transfers

Your data may be transferred outside the UK/EEA.
We ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or your data:

therobinswhisper@gmail.com
5 Clover Crescent, Hailsham, ENG, BN27 4FJ, United Kingdom

For data protection purposes, we are the data controller of your personal information.